FAQs

1. What international shipping services does Vi Minh Express provide?

We offer a wide range of international shipping options including air freight, sea freight, express delivery, customs clearance, and door-to-door services to many countries such as the USA, Australia, Canada, Europe, and across Asia.

2. How do I track my shipment?

Once your shipment is processed, we provide a tracking number that you can use to monitor the status of your package in real time through our online tracking system or the carrier’s website.

3. What documents are required for international shipping?

Depending on the type of goods and destination, common documents include a commercial invoice, packing list, bill of lading or airway bill, and customs declaration forms. Our team will assist you in preparing and managing all necessary paperwork.

4. How long does international shipping take?

Delivery times vary depending on the destination and the shipping method chosen. Express services typically take 2-5 business days, while sea freight may take several weeks. We always strive to provide accurate estimated delivery times based on your shipment details.

5. How much does shipping cost?

Shipping costs depend on factors such as weight, dimensions, destination, and service type. Contact our team for a customized quote tailored to your specific needs.

6. What happens if my shipment is damaged or lost?

We carefully handle all shipments to minimize risks. In the unlikely event of damage or loss, Vi Minh offers compensation support in accordance with our service terms and insurance policies.

7. Can Vi Minh Express help with customs clearance?

Yes, we provide full customs clearance support including declaration, paperwork, and consulting to ensure your goods clear customs smoothly and quickly.

8. How do I send a package with Vi Minh Express?

You can bring your package to one of our offices or arrange for a pickup. Our staff will guide you through the process and advise on packaging and documentation.